Feed Back

To Our Valued Customers:

We would like to thank you for your patronage and confidence you have placed in us to handle your cleaning and laundry needs. 

Please take moment to answer a few questions, so we can determine how we're doing and what we can do to improve our service to you!

1) How did you hear about Santoro's Cleaners?

Radio Newspaper Yellow Pages Internet Referral Welcome Wagon   Other  Other (Please Specify)

2 How long have you been a customer of Santoro's Cleaners?

- First time Less than 6 months Less than 1 Year More than 1 Year Less that 3  Years More that 3 Years

3) Which of our services do you use?

Dry-cleaning Shirt laundry Alterations Leather/suede cleaning Coin op laundry

4) What reason did you choose us today? (please number each item 1 - 7. 1 being the most important factor and 7 being the lease important factor)

                  Convenient location               Friendly, courteous service

                  Convenient hours                   Speedy Service

                  Quality                                        Price

                  other:

5) Was your order ready as promised?

- Yes No

6) Was our store neat and clean when you visited?

- Yes No

7) Please rate the following:

Quality of Cleaning:    Excellent Good Fair Poor

Spot Removal:    Excellent Good Fair Poor 1 2 3 4

Pressing:    Excellent Good Fair Poor

Shirt Finish:    Excellent Good Fair Poor

Handling of a problem or complaint:    Excellent Good Fair Poor

8) Please tell us how we can serve you better.

9)Would you like us to contact you? 

Please provide us with your name, telephone number and/or e-mail address as well as the best time for us to reach you .      

We sincerely appreciate your time.

Sincerely

Guy & Daniel Santoro